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May
21

Dear MSY,
I think it’s time we talked. I decided to write you a letter because I think it helps me keep track of my thoughts better than conversing in person. A lot of this is going to be hard for me to say but I think you need to hear it. I’m not sure if you knew this, but I went to Seattle this weekend and had a layover in Atlanta on the way.

I didn’t mean to betray you; I just think I need to be honest here and you deserve to know the truth. It’s time you made some changes in your life. I love you but you need professional, state-administered help. When I was in the Atlanta airport I saw so many things that were new and wonderful and they made me believe that someday you might be capable of restoring your luster too.

I want you to know that you ARE special and you certainly have a magnetism about you, but right now it’s just not enough. I mean, when I got off the plane in Atlanta and had to pee really bad, I didn’t even have to wait in line in the bathroom because it was so big!

Furthermore, the bathroom even had granite tiling on the floors and walls, and stainless steel stalls and fixtures! Imagine that! Imagine if you had automated paper towel and soap dispensers and your restrooms never smelled bad. You have so much potential, MSY, I just hope you can see that. Imagine how your productivity would soar if you looked good and felt better too.

Also, Atlanta only charged me $2 for a bottle of Vitamin Water, compared to your $3.50. Don’t you feel bad about yourself when you do things like that? Atlanta even had an Au Bon Pain, AND Popeye’s. You haven’t even gotten a Popeye’s yet. Don’t you ever get tired of that same old overpriced imitation ‘New Orleans’ cuisine? I don’t even want to think about the name of that place, it makes me so sick and so sad. Café du Monde might have cut it in your other relationships, but I expect more from you. I guess it’s too much to hope that you’d ever get a McDonald’s or even a TCBY. I’m so tired of our only option being that dried fruits and nuts stand, it cuts me to the colon.

Ultimately, I’d really like to see you get automated trash compactors and most certainly recycling. It’s completely unacceptable for you to ignore such key issues like these, particularly in light of the global pressures our relationship is constantly subjected to.

MSY, I really do want the world for you. I want you to be a sparkling monument to the beauty and uniqueness of our city, a generous and welcoming invitation to all to participate in the cultural experiences you know New Orleans has to offer. If you would just let yourself open up to the possibilities ahead, the potential you have to make people feel comfortable, happy and satiated as they travel to and fro.

Deep down, I think you know that something’s got to give. Just admit it to yourself and allow yourself to begin the healing and restorative process of change. Look to the future, it has so much to offer.
And even though it hurts me to see you suffer, I’m not going to give up on you. I’ll be here by your side and I’ll support you during this time of transition, because I love you. We all love you. Please take some time to think about these things and let me know when you’re ready.
Love,
Sarah


Comments:
Pampy on May 21st, 2008 at 10:17 pm #

NOOOOOOOOOOOOOOOOOOOOOOO

sarah andert on May 22nd, 2008 at 9:19 am #

Ha! To which part do you object dear Pampy?

J. Foster on May 22nd, 2008 at 5:08 pm #

There was a Popeyes last time I went in the first concourse along with Sonic.

But yes, the food choices are very pitiful at MSY. Other airports have IPOD machines now, way better shopping selections and some pretty cool art exhibits.

First impressions are everything to business and pleasure travelers and the New Orleans airport should recognize that.

Debbie Byrd on May 26th, 2008 at 2:57 pm #

Sarah- You are right on and from the heart. First impressions stick, and our airport is the first thing that most conventionaires see! I helped open the first “Air Mall”, a mall in an airport, in Pittsburgh. They went from a nasty old terminal to a “state of the art” airport and all the food and shopping was “price controlled” so that nothing would be priced any more than any other mall. It was a huge success and passengers loved it. We could be so much better than the face that we show to the visitors right now. And you are right- the bathrooms are discusting!

Mr Charlie on May 28th, 2008 at 12:23 pm #

As a former resident and all to frequent flier, I used to go through the MSY terminal several times a month. My last rip through was sad reminder of just how much was left to do in the restoration of NOLA. Dark, littered and humorless, it has no character, no personality. Anyone who spends time in airports rather than in the air can attest to the delayed hours spent wandering and wondering at the thinking behind some of them.
The little city that is DFW. Or the saying I’ve heard most of my adult life - when you die, no matter if you’re goin’ta heaven or hell, you’ve got at least an hour layover in purgatory - Atlanta. And yes, lest I forget, thanks to the BAA, Ms Byrd and some enlightened planning, the pre 9/11 gem that was Pittsburgh International Air Mall.
Based on her experience and willingness to speak up, Ms Byrd should be hired as a ranking member of a nonpartisan team to redo the Armstrong terminal. I’ve read other blogs and reports recommending the relocation, expansion, etc., etc. of the New Orleans area terminal to Lakeside or Baton Rouge or wherever but for now, there is one immediate need.
You got to fix what you got.
The first AND the last impression a visitor has of the Greater New Orleans Area is a dirty, tawdry and expensive little bit of boredom that reminds them of the worse of what it means to be in New Orleans, Louisiana and the South in general. Surely there is a way to suspend the juristictional in-fighting for the greater good. Ask any of the myriad of “Hospitality Professionals” of all kinds the make up the backbone of the local economy.
From the finest of hotels and restaurants to the individual entertainment professional, I’m sure they’ll all agree.
You must make a positive impression, coming and going.
Ask your local politicians . . . Why isn’t this a priority?
Why is this in a blog and not in the headlines?
Ask questions. Demand answers.
Sarah, Debbie and all ya’ll - keep up the fight!

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